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Shares running a successful help desk requires tracking certain important metrics that will contribute to providing exceptional customer service having been in the. Support center we’re here for you find articles, help, and advice for getting the most out of deskcom. Reports pull data from the lms through designated filters that can query from many different sources of data in the system the exceed.
Snapshot date: 10/1/2009 6:46:10 am nih help desk monthly summary report tickets by category summary, source summary, tickets closed and unresolved. Welcome to our support page to reduce the possibility that email replies from our help desk are blocked due to tightened email security. Microsoft word - top 10 monitor health of help deskdocx author: jeffrey w wiss created date: 11/15/2011 4:08:41 pm.